Industry: +1K customer quote requests managed

Context

An industrial company received more than 1,000 quote requests by email. The requests, which were very heterogeneous, ranged from simple requests to complex files requiring the analysis of technical plans. Their manual processing highly mobilized teams, slowed down responses and complicated the follow-up of files.

Challenge

• High volume of requests to be processed and qualified
• Key information scattered across emails and attachments
• Manual process that is time consuming and not very trackable
• Difficulty in distributing files effectively and relaunching customers

AI solution

Strat37 deployed an integrated messaging solution to:

• Automatically read incoming emails and their attachments (PDF, Word, plans...)
• Extract essential data (dimensions, technical constraints, coordinates...)
• Classifying requests (complete, incomplete, complex technical)
• Generate approved draft answers before sending
• Dispatch files to the right contacts according to defined rules
• Automate reminders and centralize exchanges to ensure traceability

Results

✅ +1,000 requests processed automatically per year
✅ Reduced time spent on qualification and sorting
✅ Faster and consistent customer responses
✅ Centralized monitoring and reinforced traceability
✅ Teams freed up to focus on strategic issues

Perspectives

Next step: connect the solution to ERP and CRM to automatically generate quotes, improve the reliability of commercial follow-up and further reduce response times.