Most businesses only use 20% of their data, which is structured and easy to analyze. The remaining 80% — emails, PDFs, support tickets, customer feedback — are sleeping due to a lack of appropriate tools. AI is changing the game: thanks to embeddings, it becomes possible to link this unstructured data to your business indicators (sales, satisfaction, churn). As a result, your dashboards no longer only show what's going on, but finally reveal why it's happening.
SaaS is too rigid, the service too ephemeral. Between the two, a new model is needed: Service as a Platform. Powered by generative AI, it combines human expertise to understand business challenges and an evolving platform to restore, capitalize and create sustainable value. Discover why this model is already transforming retail, logistics, finance, industry, and real estate.
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